Thursday, August 10, 2006

Effective Communication

Becoming a better communicator:
1. What do you hope to accomplish? What do they need to know to help produce the outcome you would like?

2. Individuals are different. They have different personality types and react different, communicate differently as well. We need to work with their styles. Asking questions will usually help us know more about them and how they like to be worked with.

3. Monitor how the communication is going and adjust.

4. Lead by example at all times so the respect is built. Respect does not come because we command it but rather because we earn it. It can take months to build and can be lost quickly when the relationships are new. People will always listen better to someone who is on top of their own game and getting consistent results. When the respect is at it's highest communication is both effective and efficient.

5. Ask questions, make a connection, and then go in that direction. I use to say "How is your day going? I use to work at a place just like this". The connection was built and they felt they could tell me really that they didn't like their job because they knew I could relate since I had done something like it before. Then I could offer a chance to talk to a top person with my current company and they were all ears.

6. Be optimistic. People are attracted to positive people. Whether it's your experts, the company personnel, and your prospects. We need all their help to become successful so it's necessary to be positive and attract them to want to work with us.

7. Communication starts in the heart and then goes up to the brain in terms of thoughts. From the head it goes out the tongue. From our tongues it goes to the situation surrounding our prospect at the current time, are they distracted or paying attention, quiet or loud, all the circumstances are different each time we are talking. Once through there it goes to the ears, can they hear the message clear? Then to their minds, do they understand what I'm saying. Then from the mind to their heart. As you notice there are lots of variables and different steps to communication. No wonder it's sometimes so difficult.

8. Email is good and bad. It is very hard to communicate emotions. Quick info it is great for.

2 comments:

Anonymous said...

thank you! such a difference a word can make in this business. or any where! great thoughts to put to use!!

Anonymous said...

Wonderful! Great new tip. Thank you for the relentless and inspirational and oh so solid coaching. You are the best Mr Schapiro!