Tuesday, June 06, 2006

What you see is what you get
















Body language

We communicate with our body language. In all situations at all times of our life.
1. Voice: can you think of voices for different personality types? A computer geek, a cave man, a high pressure salesperson. If we lower our pitch to sound more authoritative and credible. High pitch often sounds nervous and immature. Become aware of what your voice is so you can work on sounding more typical. Speak at a slower rate when you want to convey seriousness, authority, and thoughtful deliberation. It implies well chosen words and allows listener to concentrate on message being delivered. Speak at a faster rate to convey excitement, enthusiasm, and energy. Use approriate volume. Loudness can come across vulgar and unruly where soft can be seemed as shyness, nervousness, and incompetence. Avoid mannerisms and toys that can be distracting. When you laugh and smile laugh on purpose. Sometimes people laugh because they are uncomfortable, possibly not bright. When you are seen to be in control of your emotions people will give you credit for being in control of situations. Genuine and appropriate smiles and facial expressions. To establish knowledge on someone's communication style you need to develop a base line. There are some universal typical meanings but many have to be interpreted in the context, when you know what their normal body language is so you know what is a change. Chat with them on a neutral subject so you can see the typical. Beware of false non-verbal cues.

Movement
Walk, sit, stand, with good posture to convey self-confidence and competence. Have you seen a shuffler? The nervous person, pacing? The sprawler who puts stuff everywhere? The tired person who can't keep themselves up? Keep appropriate distance and respect personal space. 1-4 ft. is appropriate for most private conversations. 4-12 feet when social conversations when you don't mind who listens. It makes a difference with how you control, how much trust, how much authority you have when communicating. The closer the more trust. Higher up more authority. Use touch when appropriate. Pats, squeezes, hugs,etc....We touch to show friendliness, good will, love, etc... Don't point your finger. It is associated with scolding. Tell your body what mood you are supposed to be in. Control yourself.

Eye contact
Respect status with your eye contact. The person with more authority has the responsibility of making or braking eye contact. If you continue to stare when they've broken eye contact it is seen as aggressiveness. Build rapport with eye contact. Withholding eye contact makes them feel like they are not worth listening to or respecting..

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